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Know what your customers really think.

Build a survey, share one link or bring in your Google Forms, and Survey Bot turns every answer into a score, a trend and a sentence you can act on.

Start with Survey Bot See how it works

Net Promoter Score

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0 answers

  • Detractors 0–6 0
  • Passives 7–8 0
  • Promoters 9–10 0
Sample answers, scored the way Survey Bot scores yours.

Four things it does, in order.

From the first question to the report you send your team.

  1. Ask

    Build a survey with ratings, multiple choice and open questions. Follow-up questions only appear for the people they apply to.

  2. Collect

    Share one link. Nobody needs an account to answer. Already on Google Forms? Bring your forms in and pull new answers straight across.

  3. Understand

    Your Net Promoter Score, worked out properly. What people are happy and unhappy about, what they keep mentioning, and which way it's heading.

  4. Share

    Send a read-only report to anyone with a link. Export every answer whenever you want it.

For example

Three businesses, three questions.

The kind of thing Survey Bot is built to answer.

  • A café owner behind a marble counter, serving a customer during the morning rush

    The café owner

    Why did my Tuesday regulars stop coming in?

    Send a two-question survey to your regulars. Survey Bot sorts the written answers and shows you the phrase that keeps coming up.

  • An HVAC technician checking a heat pump beside a home, tablet in hand

    The heating & air company

    Which visits do customers rave about, and why?

    Ask after every job. Survey Bot scores each visit, follows the trend, and pulls out what people praise and what they don't.

  • A detailer polishing a dark sedan in a spotless modern detailing bay

    The mobile detailer

    Would people pay more for a premium package?

    Ask one multiple-choice question. See the split, read the reasons, and watch whether it changes from month to month.

Illustrations of how Survey Bot is used. The people pictured are not customers.

Every answer, read

The words, not just the numbers.

Survey Bot reads the written answers too. It sorts them into happy, unhappy and mixed, pulls out the phrases that keep coming up, and keeps the real quotes a click away.

A survey's results: Net Promoter Score 13, with 22 positive, 3 negative and 5 mixed written answers, the phrases customers used most, and the answers themselves

The whole picture

Everything at a glance.

How many surveys are running, how many people answered, and whether the last 7 days beat the 7 before. Your response rate is worked out against the invitations that were actually delivered.

The Survey Bot dashboard: five surveys, 114 responses, 76 contacts, a 45 percent response rate, and a chart of daily responses over two weeks

Screens shown with sample data.

Our promise

Your customers' words stay yours.

  • Kept apart

    Every business has its own separate account. What your customers tell you is shown to your team, and to nobody else unless you share a report.

  • Not even a glimpse

    Another business can't see your surveys, and can't find out that they exist.

  • Not us, either

    Our own admin tools never open your surveys or your customers' answers. They show your company's details and team list so we can help, and if you're ever locked out we can reset a password to get you back in. Every reset is written into your own audit log.

Coming to Survey Bot

An assistant that answers questions about your results in plain English, right from the page you're on.

Open an account

Ask your first question today.

Create your account and your first survey can be live in minutes.

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